How This FAQ Works for You
Most questions we receive come down to three things: how to fund an account, how to get money out, and what to do when something looks off. We've organised this page around those real situations. When you deposit through bKash, Nagad, or Rocket, the amount shows in your account balance once the wallet transaction confirms — open your wallet app, send to
the number shown on the deposit screen, and enter your PIN to complete it. Withdrawals follow a verification step where we match your wallet number to the one on your account; that's the part that takes a moment, not the transfer itself. If you're in Dhaka or anywhere else in Bangladesh and something isn't adding up, the answers below cover the most
common scenarios. For anything not listed here, our support team is reachable directly — details are in the support section below.
- bKash deposit flow
- Nagad withdrawal check
- Rocket account match
- Mobile wallet verification